Our LUCA systems often constitute a complex installation. To proactively minimize potential malfunctions, we offer our customers acontractthat includes comprehensive hotline and service support to ensure the operational readiness, quality, andfunctionality of the systems. The LUCA Hotline & Service Team provides professional assistance, thereby contributing to productivity, value retention, and cost reduction.
Our goal is to ensure that our systems operate without any problems.
Our hotline and customer service give you peace of mind
- Online remote diagnosis (VPN) via the LUCA-Server
- Comprehensive log file system and analysis tools
- Fast response times from the hotline
- Qualified staff
- Professional help
- 24-Hour Service
- Online and On-Site Maintenance
- Spare Parts Management
Thanks to the use of modern communication technology in the design ofour order-picking systemsand our highly sophisticated LUCA log file system, our hotline and service team is able to perform a comprehensive analysis of any malfunctions even days after they occur. It is no coincidence that LUCA systems are among the most reliable on the market. Our customers have been enthusiastic about the LUCA server concept and its benefits for many years.