Our LUCA systems often form a complex trade. In order to minimize possible disturbances preventively, we offer to our customers a contract with comprehensive hotline & service services to ensure operational readiness, quality and functionality of the systems. The LUCA Hotline & Service -Team ensures a professional assistance and thus contributes to the productivityconservation of value and cost reduction.


The undisturbed Operation of our plants is the goal.

Our hotline & service will give you the Safety and security


  •  Online remote diagnosis (VPN) via the LUCA-Server
  •  Comprehensive log file system and analysis tools
  •  Short hotline response times
  •  Competent technical personnel
  •  Professional help
  •  24H Service
  •  Maintenance online and on site
  •  spare parts management

By using modern communication technology for the creation of order picking systems and a very well-developed LUCA logfile system, our Hotline & Service team is able to carry out a complex analysis of possible malfunctions even after several days. It is not without reason that LUCA systems are among the most stable on the market. Our customers have been enthusiastic about the LUCA-Server concept and its advantages for many years.