The various industries have been putting us to the test since 1998 with the most diverse requirements. Only the exact understanding of the work procedures and customer processes give us the basis to develop our solutions in a target-oriented and professional way. In joint workshops, the requirements are clearly defined and elaborated.
Just the technology or a concept after all?
Many technically-oriented people immediately try to use a certain technology when planning a plant. As a result, the focus in the planning phase is often not on processes, ergonomics and procedures, but only on technology.
An example of the poor use of modern technology is currently the Pick-by-Vision method with Google Glass. It is very popular with many decision-makers due to its "innovative" effect. The solution with Google Glass absolutely does not meet the logistical requirements and is not suitable for working in the warehouse, taking cognitive ergonomics into account.
In our experience, the process should be considered first, the ergonomics, and only then the technology. A correct system design must have a conceptual freedom, taking into account not only the technical, but primarily the process-oriented factors. Only then can a specific picking system and technology or even their combinations be determined.
LUCA has at its disposal many technologies and diverse devices that ensure freedom of planning. The integration of all technologies is done by using a software developed by us of the LUCA server, which is responsible for the entire communication and process logic. Only in this way can target-oriented and flexible systems and solutions be created today.
All LUCA technologies are combined on one LUCA-Server combined into a homogeneous solution.
The standardized hardware
The LUCA developments are based on several years of experience with professional hardware components from our partner companies, as well as on commercially available products which are jointly LUCA-Server are combined to a homogeneous solution.
The professional software development
LUCA software development is based on the most modern and always up-to-date software packages. The technologies used ensure our customers, as well as ourselves, a stable and future-oriented platform. We constantly monitor market developments and introduce only the proven and useful novelties.
The LUCA software was completely developed by us and is independent of third-party products (only operating systems and databases). The installation of the LUCA software is mostly done via VPN on on-site virtual or physical servers. The network structure, the operating system and the database are required on-site.
Concepts and project management
Due to the appropriate cooperation of the teams in concept and software development we achieve a very good performance in the creation of the solutions. Short decision-making paths and practical developments, often coordinated with the cooperation of project managers and end users. Centralized project management simplifies communication with other companies involved in the project. The details are documented in professionally prepared requirement specifications.
Commissioning and training
The installation and commissioning of the LUCA software and the interface tests to other systems are often carried out online via VPN connection. After successful interface commissioning and installation of the LUCA systems on site, the commissioning of the processes takes place. We attach great importance to a well-developed error handling. Following the commissioning and test phases, on-site training of key users and technicians takes place, who later provide service and support (Hotline Level1) on site.
Hotline & Service
For the running plants we offer hotline & service support. Due to extended LUCA logfile systems with automatic reorganization and online monitoring, our hotline is able to answer most questions online and by phone and to solve possible problems. The stability and trouble-free operation of the systems are for us the most important goal and a characteristic of the LUCA systems.