The various industries have been putting us to the test with the most diverse requirements since 1998. Only the precise understanding of the work procedures and customer processes give us the basis to develop our solutions in a target-oriented and professional way. In joint workshops, the requirements are clearly defined and elaborated.
Just the technology or a concept after all?
Many technically-oriented people immediately try to use a certain technology when planning a system. As a result, the focus in the planning phase is often not on processes, ergonomics and procedures, but only on technology.
An example of the poor use of modern technology is currently the Pick-by-Vision method with Google Glass. It is very popular with many decision-makers because of its "innovative" effect. The solution with Google Glass absolutely does not meet the logistical requirements and is not suitable for working in the warehouse, taking cognitive ergonomics into account.
In our experience, the process, the ergonomics and only then the technology should be considered. Proper system planning must have a conceptual freedom that takes into account not only the technical factors, but primarily the process-oriented factors. Only then can a specific picking system and technology or even their combinations be determined.
Many technologies and diverse devices are available to LUCA, ensuring freedom of planning. The integration of all technologies takes place through the use of LUCA server software developed by us, which is responsible for the entire communication and process logic. Only in this way can goal-oriented and flexible systems and solutions be created today.
All LUCA technologies are combined on one LUCA-Server into a homogeneous solution.
The standardised hardware
The LUCA developments are based on several years of experience with professional hardware components from our partner companies, as well as on commercially available products, which are combined together on the LUCA-Server are brought together to form a homogeneous solution.
The professional software development
LUCA software development is based on the most modern and always up-to-date software packages. The technologies used ensure a stable and future-oriented platform for our customers, as well as for us. We constantly monitor market developments and only introduce the proven and sensible innovations.
The LUCA software was completely developed by us and is independent of third-party products (only operating systems and databases). The LUCA software is usually installed via VPN on on-site virtual or physical servers. The network structure, the operating system and the database are required on-site.
Concepts and project management
Through the appropriate cooperation of the teams in concept and software development, we achieve very good performance in the creation of solutions. Short decision-making processes and practice-oriented developments, which are often coordinated with the cooperation of the project managers and the end users. Centralised project management simplifies communication with other companies involved in the project. The details are documented in professionally prepared requirement specifications.
Commissioning and training
The installation and commissioning of the LUCA software and the interface tests to other systems are often carried out online via VPN connection. After successful interface commissioning and installation of the LUCA systems on site, the processes are commissioned. We attach great importance to a well-developed error handling system. The commissioning and test phases are followed by on-site training of the key users and technicians who will later provide service and support (hotline level 1) on site.
Hotline & Service
For the running plants we offer hotline & service support. Through expanded LUCA logfile systems with automatic reorganisation and online monitoring, our hotline is able to answer most questions online and by phone and solve any problems. The stability and trouble-free operation of the systems are the most important goal for us and a feature of the LUCA systems.