Why
LUCA Systems ?
Since 1998, the various industries have been putting us to the test with the most diverse requirements. Only a precise understanding of the work processes and customer processes provides us with the basis for developing our solutions in a target-oriented and professional manner. The requirements are clearly defined and worked out in joint workshops.
Just the technology or a concept?
Many technically oriented people try to use a certain technology immediately when planning a plant. As a result, the focus is often not on processes, ergonomics and procedures during the planning phase, but only on the technology.
An example of the poor use of modern technology is currently Pick-by-Vision method with Google Glass. It is very popular with many decision makers because of its "innovative" effect. The solution with Google Glass does not meet the logistic requirements at all and, considering the cognitive ergonomics, is not suitable for working in the warehouse.
In our experience, first the process, the ergonomics and only then the technology should be considered. A correct plant design must have a freedom of concept in which not only the technical, but primarily the process-oriented factors are taken into account. Only then can a specific order picking system and technology or even their combinations be determined.
LUCA has a wide range of technologies and various devices at its disposal, which guarantee freedom of planning. The integration of all technologies is achieved by using software developed by us for the LUCA server, which is responsible for all communication and process logic. Only in this way can target-oriented and flexible systems and solutions be created today.
LUCA Server
All LUCA technologies are combined on a LUCA-Server to a homogeneous solution.
The standardized hardware
LUCA developments are based on many years of experience with professional hardware components from our partner companies, as well as on commercially available products, which are jointly developed on the LUCA-Server can be combined to a homogeneous solution.
The professional software development
LUCA software development is carried out using the most modern and always up-to-date software packages. The technologies used ensure a stable and future-oriented platform for our customers, as well as for us. We constantly monitor market developments and only introduce proven and useful innovations.
The LUCA software was developed completely in-house and is independent of third-party products (only operating systems and databases). The LUCA software is usually installed via VPN on virtual or physical servers provided by the customer. The network structure, operating system and database are required by the customer.
Concepts and project management
Through the appropriate cooperation of the teams in concept and software development we achieve a very good performance in the creation of solutions. Short decision paths and practice-oriented developments, which are often coordinated with the cooperation of project managers and end users. The centralized project management simplifies communication with other companies involved in the project. The details are documented in professionally prepared specifications.
Commissioning and training
The installation and commissioning of the LUCA software and the interface tests to other systems are often carried out online via VPN connection. After successful interface commissioning and assembly of the LUCA systems on site, the processes are commissioned. We attach great importance to an extended error handling system. After commissioning and test phases, the training of key users and technicians takes place on site, who later take over service and support (Hotline Level 1) on site.
Hotline & Service
We offer hotline & service support for the running plants. Thanks to expanded LUCA logfile systems with automatic reorganisation and online monitoring, our hotline is able to answer most questions online and by telephone and to solve any problems that may arise. For us, the stability and trouble-free operation of the plants is the most important goal and a characteristic of LUCA systems.