Why LUCA systems?
Since 1998, the various industries have put us to the test with the most diverse requirements. Only a precise understanding of the work processes and customer processes gives us the basis to develop our solutions in a target-oriented and professional manner. The requirements are clearly defined and elaborated in joint workshops.
Just the technology or a concept?
Many technically-oriented people immediately try to use a specific technology when planning a system. As a result, the focus in the planning phase is often not on processes, ergonomics and workflows, but only on technology.
One example of the poor use of modern technology is currently the Pick-by-Vision method with Google Glass. It is very popular with many decision-makers due to its "innovative" effect. The solution with Google Glass does not meet the logistical requirements at all and is not suitable for working in the warehouse in terms of cognitive ergonomics.
In our experience, the process and ergonomics should be considered first and only then the technology. Correct system planning must have a conceptual freedom in which not only the technical, but primarily the process-oriented factors are taken into account. Only then can a specific picking system and technology or even a combination of these be determined.
The standardized hardware
LUCA has many technologies and various devices at its disposal that guarantee planning freedom. All technologies are integrated using software developed by us for the LUCA server, which is responsible for all communication and process logic. This is the only way to create goal-oriented and flexible systems and solutions today.
LUCA developments are based on many years of experience with professional hardware components from our partner companies, as well as on commercially available products, which are brought together on the LUCA-Server are combined to form a homogeneous solution.
All LUCA technologies are combined on one LUCA-Server homogeneous solution.
Professional software development
LUCA software development is carried out on the most modern and always up-to-date software packages. The technologies used ensure a stable and future-oriented platform for our customers as well as for us. We constantly monitor market developments and only introduce proven and useful innovations.
The LUCA software was developed entirely by us and is independent of third-party products (only operating systems and databases). The LUCA software is usually installed via VPN on the customer's own virtual or physical servers. The network structure, the operating system and the database are required on site.
Concepts and project management
Thanks to the appropriate cooperation between the teams in concept and software development, we achieve very good performance in the creation of solutions. Short decision-making paths and practice-oriented developments, which are often coordinated with the cooperation of the project managers and end users. Centralized project management simplifies communication with other companies involved in the project. The details are documented in professionally prepared specifications.
Commissioning and training
The installation and commissioning of the LUCA software and the interface tests with other systems are often carried out online via a VPN connection. After successful interface commissioning and installation of the LUCA systems on site, the processes are put into operation. We attach great importance to a well-developed error handling system. The commissioning and test phases are followed by on-site training of key users and technicians, who later provide on-site service and support (Hotline Level 1).
Hotline & Service
We offer hotline and service support for running systems. Thanks to sophisticated LUCA log file systems with automatic reorganization and online monitoring, our hotline is able to answer most questions online and by telephone and solve any problems. The stability and trouble-free operation of the systems are the most important goal for us and a feature of the LUCA systems.