Why LUCA Systems?
Since 1998, various industries have put us to the test with a wide range of requirements. Only a thorough understanding of work procedures and customer processes provides us with the foundation to develop our solutions in a targeted and professional manner. In joint workshops, requirements are clearly defined and worked out.
Just the technology, or is there a concept behind it?
Many technically minded people immediately try to incorporate a specific technology when planning a system. As a result, the focus during the planning phase is often not on processes, ergonomics, and workflows, but solely on the technology itself.
A current example of the poor use of modern technology is the Pick-by-Vision method using Google Glass. It is very popular among many decision-makers due to its “innovative” appeal. The Google Glass solution does not meet logistical requirements at all and is not suitable for warehouse work when cognitive ergonomics are taken into account.
In our experience, the process and ergonomics should be considered first, followed by the technology. Proper system planning must allow for flexibility in the design, taking into account not only technical factors but, above all, process-oriented factors. Only then can specific picking systems and technologies—or even combinations thereof—be determined.
Standardized hardware
LUCA offers a wide range of technologies and devices that ensure design flexibility. All technologies are integrated using software we developed forthe LUCA server, which handles all communication and process logic. This is the only way to create goal-oriented and flexible systems and solutions today.
LUCA's developments are based on years of experience with professional hardware components from our partner companies, as well as on off-the-shelf products, which are combined on the LUCA-Server to form a cohesive solution.
LUCA Server
All LUCA technologies are hosted on a LUCA-Server into a unified solution.
Professional software development
LUCA software development is based on state-of-the-art software packages that are always up to date. The technologies we use ensure that both our customers and we have a stable and future-oriented platform. We constantly monitor market developments and implement only those innovations that are proven and practical.
The LUCA software was developed entirely in-house and is independent of third-party products (with the exception of operating systems and databases). The LUCA software is typically installed via VPN on the customer’s virtual or physical servers. The network infrastructure, operating system, and database must be provided by the customer.
Concepts and Project Management
Through effective collaboration between our concept and software development teams, we achieve excellent results in the creation of solutions. We feature short decision-making processes and practical, hands-on development, which is often coordinated in collaboration with project managers and end users. Centralized project management simplifies communication with other companies involved in the project. The details are documented in professionally drafted specifications.
Commissioning and Training
The installation and commissioning of the LUCA software, as well as interface testing with other systems, are often performed online via a VPN connection. Once the interfaces have been successfully commissioned and the LUCA systems have been installed on-site, the processes are commissioned. We place great emphasis on comprehensive error handling. Following the commissioning and testing phases, on-site training is provided for key users and technicians who will later provide on-site service and support (Level 1 hotline).
Hotline & Service
We offerhotline and technical support for our existing systems. Thanks to our advanced LUCA log file systems, which feature automatic reorganization and online monitoring, our hotline is able to answer most questions online and over the phone and resolve any issues that may arise. The stability and trouble-free operation of our systems are our top priority and a hallmark of LUCA systems.