Why LUCA systems?
Since 1998, various industries have been putting us to the test with a wide range of requirements. Only a precise understanding of workflows and customer processes gives us the basis for developing our solutions in a targeted and professional manner. Requirements are clearly defined and elaborated in joint workshops.
Just the technology, or a concept?
When planning a system, many technically oriented individuals immediately attempt to implement a specific technology. As a result, the focus during the planning phase is often not on processes, ergonomics, and workflows, but solely on the technology.
One example of the poor use of modern technology is currently Pick-by-Vision method with Google Glass. It is very popular with many decision-makers because of its "innovative" effect. The solution with Google Glass does not meet logistical requirements at all and is not suitable for working in warehouses when cognitive ergonomics are taken into account.
In our experience, the process and ergonomics should be considered first, followed by the technology. Proper system planning must allow for conceptual freedom, taking into account not only technical factors but primarily process-oriented factors. Only then can specific picking systems and technologies, or even combinations thereof, be determined.
Standardized hardware
LUCA offers a wide range of technologies and devices that guarantee freedom of design. All technologies are integrated using software developed by us forthe LUCA server, which is responsible for all communication and process logic. This is the only way to create goal-oriented and flexible systems and solutions today.
LUCA developments are based on many years of experience with professional hardware components from our partner companies, as well as on commercially available products that are jointly available on the LUCA-Server to create a homogeneous solution.
LUCA Server
All LUCA technologies are based on a LUCA-Server to form a homogeneous solution.
Professional software development
LUCA software development is carried out using state-of-the-art and constantly updated software packages. The technologies used ensure a stable and future-oriented platform for our customers as well as for us. We constantly monitor market developments and only introduce proven and useful innovations.
The LUCA software was developed entirely in-house and is independent of third-party products (only operating systems and databases). The LUCA software is usually installed via VPN on the customer's virtual or physical servers. The network structure, operating system, and database are required on site.
Concepts and project management
Through effective collaboration between the concept and software development teams, we achieve excellent performance in creating solutions. Short decision-making processes and practice-oriented developments are often coordinated with the project managers and end users. Centralized project management simplifies communication with other companies involved in the project. The details are documented in professionally prepared specifications.
Commissioning and training
The installation and commissioning of the LUCA software and interface testing with other systems is often carried out online via a VPN connection. Once the interface has been successfully commissioned and the LUCA systems have been installed on site, the processes are commissioned. We attach great importance to comprehensive error handling. Following commissioning and testing, training is provided on site for key users and technicians who will later provide on-site service and support (Level 1 hotline).
Hotline & Service
We offerhotline and service support for existing systems. Thanks to advanced LUCA log file systems with automatic reorganization and online monitoring, our hotline is able to answer most questions online and by phone and resolve any issues that may arise. The stability and trouble-free operation of the systems are our most important goal and a hallmark of LUCA systems.
