Phone: +49 5201 8142-0
LUCA Logistic Solutions

Hotline and service

LUCA Hotline

Our LUCA systems often form a complex system. In order to minimize possible malfunctions preventively, we offer our customers a contract with comprehensive Hotline & Service services to ensure the operational capability, quality and functionality of the systems. The LUCA Hotline & Service team ensures professional assistance and thus contributes to productivity, value retention and cost reduction.


The goal is the trouble-free operation of our systems.

Our hotline & service give you peace of mind


  • Online remote diagnosis (VPN) via the LUCA-Server
  • Comprehensive log file system and analysis tools
  • Short hotline response times
  • Competent specialist staff
  • Professional help
  • 24H Service
  • Online and on-site maintenance
  • Spare parts management

Thanks to the use of modern communication technology when creating the picking systems and a very well-developed LUCA log file system, our Hotline & Service team is able to carry out a complex analysis of any faults even after several days. It is not without reason that LUCA systems are among the most stable on the market. Our customers have been enthusiastic about the LUCA-Server concept and its advantages for many years.

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