Repairs to the Pick-to-Light system

Repairs of the Pick-to-Light system are very rare and mostly necessary due to mechanical destruction. We explain the reasons for repair and show you what is repaired and what is replaced. What does the warranty cover?

Reasons for the repairs of the Pick-to-Light system

There are not many reasons for repairing a Pick-to-Light system. The electronic components have been very tried and tested for many years and are stable. The wiring is simple and the BUS system in the sub-profiles is protected against electrical interference.

Here are some reasons for the rare repairs from practice:

  • Mechanical defects of the compartment displays caused by forklifts or pallets.
  • Damage to the wiring due to improper use or lack of ram protection.
  • Conversion of the network structures (firewall) with termination of the data connections.
  • Changing the software versions of the warehouse management systems (update SAP) without prior consultation.

Most of the faults we see in practice are mechanical damage caused by forklifts in front of incorrectly placed pallets. The other reasons for repairs are negligible in percentage terms.

Protection against mechanical defects

The construction of our Pick-to-Light displays is very robust and consists of aluminium profiles that are clicked into each other. In contrast to other market competitors with plastic housings, our solution is much more stable in case of mechanical damage.

Every mechanism has its limits, of course. Only robust impact protection can help against the forces exerted by a forklift truck or heavy pallet.

The Pick-to-Light compartment displays can only be mechanically protected to a limited extent. The picker must have a good view of the signal light and the quantity display. After picking, the picker must also confirm the quantity picked by pressing the acknowledgement button.

Exchange or repair of the components

The individual pick-by-ligt compartment displays and controllers are equipped with microprocessors and complex electronics. Repair of the mechanically damaged modules is only possible in our authorised specialist workshop. In most cases, however, the components are replaced. Often the repair is also no longer possible because of the defects.

Guarantee and warranty

When does the guarantee apply and when not? This question can be answered very simply: If there is a mechanical defect, the guarantee does not apply. In some cases, however, we are very accommodating and replace the defective components free of charge. Learn more about the warranty of the Pick-to-Light system in a separate article.

Many years of experience in paperless order picking