Repairs to the Pick-to-Light system

Reasons for repairing the Pick-to-Light system

There are not many reasons for repairing a Pick-to-Light system. The electronic components have been tried and tested for many years and are very stable. The cabling is simple and the BUS system in the sub-profiles is protected against electrical interference.

Here are some reasons for the rare repairs in practice:

• Mechanical defects of the compartment displays caused by forklifts or pallets.
• Damage to the cabling due to improper use or lack of impact protection.
• Conversion of the network structures (firewall) with termination of the data connections.
• Changing the software versions of the warehouse management systems (SAP update) without prior agreement.

Most of the faults that we see in practice are mechanical damage caused by forklifts being placed in front of incorrectly positioned pallets. The other reasons for repairs are negligible in percentage terms.

Protection against mechanical defects

The construction of our Pick-to-Light displays is very robust, consisting of aluminum profiles that are clicked together. In contrast to other market competitors with plastic housings, our solution is much more stable in the event of mechanical damage.

Of course, every mechanism has its limits. Only robust impact protection can help against the forces exerted by a forklift truck or heavy pallet.

The Pick-to-Light compartment displays can only be mechanically protected to a limited extent. The order picker must be able to see the signal light and the quantity display clearly. He must also confirm the removal quantity at the acknowledgement button after removal.

Replacement or repair of components

The individual Pick-by-Ligt compartment displays and controllers are equipped with microprocessors and complex electronics. Mechanically damaged modules can only be repaired in our authorized specialist workshop. In most cases, however, the components are replaced. Repair is often no longer possible due to the defects.

Guarantee and warranty

When does the warranty apply and when does it not? This question can be answered very simply: If there is a mechanical defect, the warranty does not apply. In some cases, however, we are very accommodating and will replace the defective components free of charge. Find out more about the Pick-to-Light system warranty in a separate article.